Frequently Asked Questions

Everything you need to know about shopping with Saison.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for delivery within 1-2 business days.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. All items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How can I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit, as sizing can vary between collections.

Which payment methods do you accept?

Saison accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.

Are your garments sustainably sourced?

Quality and ethics are at our core. We partner with manufacturers who adhere to fair labor practices and prioritize the use of organic cotton, recycled polyester, and eco-friendly dyes whenever possible.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.